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Shipping, Returns, and Exchanges

Trail Tested Guarantee:

 

Trail Tested Guarantee: We’ve been designing hats, gloves, headbands and accessories since 2002 and we take great pride in our relentless commitment to quality, fit and comfort. We’re passionate about delivering exceptional customer service – your complete satisfaction is our goal. If you feel we’ve come up short, then just let us know and we’ll provide a replacement or refund – no fine print, no strings, no time limits, no shipping charges. Nothing but our commitment to do what it takes to satisfy our customers.



Returns & Exchanges:

 

Customer Service


Thank you for your purchase.  We hope that your TrailHeads item exceeds your expectations and will accompany you on many adventures for years to come.  If you have any questions or need assistance, please contact us at service@trailheads.com or call us at 860-592-0088 (M – F, 8:30 AM to 5:30 PM ET).


Returns for Refund


We want you to be 100% happy with your TrailHeads purchase!  Should you need to return an item for a refund, send it (with TrailHeads’ original packaging if possible) along with the packing slip to:

TrailHeads / Returns
17 Meadow St.
Kent, CT 06757


If you do not have the packing slip, please include your name and Order ID so that we can process your refund as quickly as possible.


If you would like a postage paid label for your return, contact us at service@trailheads.com.  Please include your Order ID and a brief explanation of the reason for the return.  We’ll send a label for shipping your item via US Postal Service First Class Mail.  (We encourage you to reuse the envelope in which your item shipped.)  We process refunds within 2 days or receiving the item and it can take 7-10 days before your credit card company reflects the credit and may be 1-2 billing cycles before you see the credit on your statement.

 


Exchanges


If you need to exchange an item, contact us at service@trailheads.com and we will assist you with the exchange.  If you received a damaged item or an item you didn’t order, we will ship a replacement immediately and include a return label for your convenience.  If you’ve changed your mind about a color or size, we’ll send you a postage paid return label.  Within 2 days of receiving the return, we’ll ship the new item.

 

For TrailHeads purchases made through Amazon, please contact us at service@trailheads.com.  While Amazon does not offer an exchange option, we will be able to assist you.


Gift Return


If you received your TrailHeads item as a gift and would like to return or exchange it, please contact us at service@trailheads.com.  

Shipping


Orders received by 2 p.m. Eastern time will be processed the day we receive them (excluding weekends and holidays); orders received after 2 p.m. will be processed the following business day.  We offer free shipping via U.S. Postal Service First Class Mail for all USA orders.  Expedited and Express shipping services are available for domestic orders.  International orders ship free for purchases totaling $75 or more. 

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